Commitment to Superior Service

To make your life easier, we have a well-established network of dedicated reservation and customer support centres worldwide, taking your calls from over 40 countries in local languages. Utell Hotels & Resorts also offers real-time availability and instant booking confirmation on all the major GDSs, Internet sites and through the travel agent Web site, www.UtellAgent.com. To support your needs further, the contact centres have committed to superior service:

• Answering 80% of calls within an average of 20 seconds
• Acknowledging all your queries to our customer support offices within 24 hours of receipt
• Providing, where possible, answers whilst you are on the telephone

Reservations Support
If you would like to make a booking or have a reservations query, please call your nearest regional contact centre.

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